YA Softphone Issue - Softphone not configured error

[RDECIT]

We have a client who has been using softphones on their LAN fine for months, yesterday all users recieved the following error:

User "domain\user" does not have a softphone configured in the server. Please contact your system administrator. Your Assistant will startup in offline mode. Do you wish to continue?

We have double checked the YA server, restarted the YA services. Removed the sopftphone DN from YA server and inserted again. We tried this over teleworker and get the same error. Not sure what else I need to do apart from stripping users off the system and putting them back on. But I'd rather troubleshoot to find out why this has happened.

This is the lastest version of YA and YA Lite Client. We are not using UC.

 

[RDECIT]

Just a quick update I've found this in the YA server logs for all users configured:


2009-06-19 12:51:10 Inf: AccountPresenceMonitor: Starting presence monitoring on extension 2231 for user qdpservices\USERNAME

2009-06-19 12:51:10 Wrg: AccountPresenceMonitor: 2231 for user qdpservices\USERNAME does not have any lines associated with it. Presence will be unavailable for this extension.

 

[paterson]

I would suspect a recent update to either an antivirus program or to windows. Check both PCs and server.

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If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?