xpressions 4.0 account lockup

[vseshukumar]

Hi ,
When I try to access the VM from the phone it is saying "for protection your account is locked and contact the administrator".
When I check the manual it says the reset the VM_LOGIN_FAILED in xpr database. But I have no clue how to do this.
It would be great help if somebody suggests me how to reset this account lockup in Xpression vm system.

Thanks & regards,
Seshu Kumar

 

[Silverblade]

If you go within the hipath manager to maintenance and there to the ivm tab.
You have an option to reset the password for a specific voicemailbox