XP system restore tab missing???

[bloomlight]

An user reported to me that she is having issues with the computer in the office. The PC is running XP pro sp3.

I was trying to use system restore. And then the message says something like this:"You do not have sufficient security privileges to restore your system.......".

The user has the local admin permission assgined.

Any idea how to get the system restore function back to work?

 

[BadBigBen]

login as the Domain Administrator...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[tootiredtocare]

You may need to turn on the System Restore service

 

[bloomlight]

Hi Ben, I did try to login as Domain Administrator and ran the system restore. It came back saying "was unable to restore ...". I also tried to run it under the safe mode. It didn't work either.

Hi tootiredtocare, when I logged in as Domain Admin, the system restore service was on.

Any more ideas?

 

[DrB0b]

What issues is she having?

Ones that could be fixed with a Repair Install? Might be your other option if SR isnt working.

"You don't know what you got, till its gone..
80's hair band Cinderella or ode to data backups???

 

[BadBigBen]

I agree there DrBob...

so do let us know why a System Restore is needed in the first place, besides what DrBob mentioned, there may be even an easier fix on hand...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[bloomlight]

She was having problem accessing the Internet last Thursday. Error message said something like this: "Internet Explorer has encountered a problem and needs to close". She said she used Amazon last Tuesday morning with no issue.

Something happened between Tuesday afternoon and Wednesday. So, my first thought was to do the System Restore to Monday.

 

[DrB0b]

What IE version was she using? Ive had a ton of issues here at work with the latest and rolling back one version made everything better.

That said, does FF or Chrome work fine?

"You don't know what you got, till it's gone..
80's hair band Cinderella or ode to data backups???

 

[bloomlight]

She uses IE7. I tried to install IE8 and failed. Plus, all windows updates failed. But when I ran anti-virus, no virus detected. What else to try?????

 

[DrB0b]

Try installing FF or Chrome and see what happened. How did it fail?

Does it have internet connection? Can you ping

http://www.google.com?

"You don't know what you got, till it's gone..
80's hair band Cinderella or ode to data backups???

 

[rclarke250]

might be corrupt winsock, try this

http://windowsxp.mvps.org/winsock.htm

Or it may be something as easy as going to control panel, and going to the internet option, select advanced tab, and click reset.

 

[bloomlight]

I did run some programs, such as Advanced SystemCare and SUPERantispyware. And "disabled" a lot of add-ons from IE. The mahine seems to be Ok to use right now. The user can use the computer checking her webmail and go to Amazon website. But the "system restore" tab is still missing. And it won't do any "windows updates". I was trying to manually install IE8 and failed. Somethign is still wrong.

rclarke250, I will try your suggestions later.

Any other suggestions?
Thanks a lot.

 

[DrB0b]

Are Windows Updates and System Restore turned on?

"You don't know what you got, till it's gone..
80's hair band Cinderella or ode to data backups???