XP Remote Assistance Error Message

[ppearce]

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Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again.
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That's the error message I get after I enter the password. I do not have Messenger enabled. I am the remote host, the other party initiated the request via email.
What the heck do they mean by "remote host name could not be resolved"?
Thanks a million.
Phil

 

[bcastner]

From MS


Remote Assistance will not work without "assistance" behind a NAT gateway (unless it is UPNP compatible - which ICS is)... The invitation file needs to have the computer address edited to the public IP address of the appropriate computer. Then the firewall/gateway device will need to forward TCP Port 3389 to the ip address of the appropriate computer ( the one needing the help). Send the revised invitation file to the other party and everything should
work.

See the following KB article for more information:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692