XP Reboots unexpectedly only under a specific user's profile

[techdb]

Hello All,

The strangest thing. I shutdown/restart/or logoff a user's pc (Brand New PC-She hasn't even used it yet). I then log back in with any other profile except hers and everything is fine. BUT if I logon using her profile XP Reboots unexpectedly right before it gets to the desktop.

So far I've:
1. Up'ed the user's rights to Local Admin rights (This was something that was required regardless of this issue.).

2.Deleted the user's account locally, rebooted and relogged in to force a creation of a new profile directory/info.

3.Booted in safe mode and deleted the user.dat to force a new one to be created.

...STILL NO DICE!!

Does anyone have any more ideas.

Thanks

Techdb

 

[bcastner]

A guess:
Corrupted profile, essentially a registry issue is my guess.

Please turn off the restart on error (right-click My Computer, Properties, Advanced, Startup and Recover, Settings, un-tick to Restart on errors). But the log should show you why it is restarting; Start, Run, eventvwr.msc

As Administrator remove the user. Then go back to the properties sheet for My Computer, Advanced, User Profiles, and delete the profile for that user.

Then create a new profile and test it.

For a new machine I would be very suspcious of the hard disk drive at this point if the new user profile also fails.
But again, see if the Event log shows some other issue.

 

[linney]

Anything strange about this users login identity (username)?
If you just change her username can she login and logout and then login again without problems?

 

[rcobb5]

Hey techdb: A nice feature XP offers is the event viewer (Control Panal> Administrative Tools> Computer Management) You can right click on the event and it will give an explanation of the event. It helps alittle!

 

[linney]

Try the Security folder (if you have it configured to run) in the Event Viewer, as mentioned in the above post, it will cover failure of login events.

 

[techdb]

Thanks to albcastner & linney for all of your help.

I discovered that actually her SID was corrupt and therefore resolved this issue by deleting and recreating her Domain acct.


Thanks again guys,


TECHDB