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XN120 console wont take calls

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pea123

Technical User
Aug 26, 2009
380
On XN120 when the operator is using the console for call; dialing the console from internal lines will give the caller a ringing tone but does not alert the operator on the console.
How do I make the console to alert the operator or for the calling internal line to get a busy tone instead of a ringing tone?
NB :the ringing tone that an internal caller gets when calling an idle console is different from the one when the operator is using the console.
 
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