Ximasoft introduces Agent Dashboard

[hairlessupportmonkey]

Looks neat. Been waiting for this. The only thing its missing is a dial pad / click to dial etc...... but since Xima wont ever use TAPI, we have to wait for Avaya to offer up some APIs to do that.

http://ximasoftware.com/chronicall/dashboards/

With Chronicall's revolutionary Agent Dashboards module, you can take Realtime data out of the web browser and onto the desktop. Agents can keep track of customized Realtime data with desktop widgets. Pop-up notifications provide information and tagging options for inbound and outbound calls. Chronicall Presence offers an easy way to see the status of other Realtime agents and send them chat messages.

[Chronicall Presence] Once an agent logs in to Dashboards, they'll be able to view live call data with a desktop widget, customized with Realtime values that fit their needs. Agents can monitor statistics about themselves, their hunt groups, or the entire system without opening Chronicall or looking at a wallboard; everything they need to know is available on their own screen at all times. The Dashboards window can be resized or docked for maximum flexibility, while multiple animation settings allow agents to choose the style they like best.

Dashboards also generates helpful pop-up windows for the agent whenever they make or receive calls, set themselves on DND status, or log out of their extension. These windows allow them to see who is calling and where they are calling from, assign account codes and hunt groups to calls, and give a reason why they are stepping away from the phone. All of this information is stored in Chronicall's database and can be used to generate detailed reports.

Chronicall Presence is another Dashboards desktop utility that lists the current status of each Realtime agent, along with their agent image, extension, and current call details. Through Presence, agents can even chat and send files to each other or to customers throughout the world. Every chat message is stored within Chronicall and can be reviewed or reported on later.

Take some of the work out of teamwork. Turn each agent's desktop into a powerful and connected Chronicall workstation with Agent Dashboards.

Visit our support site for more information on installing and using Agent Dashboards.

ACSS - SME
General Geek

 

[tlpeter]

I really had hope this was included in the realtime license but it is another license.
I will see what happens with my opinion when i actually see it.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Gunnaro]

Starting the trial this weekend, have to say that I'm really impressed with Xima.

This is the best part:

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[hairlessupportmonkey]

I noticed the API section too. haven't fathomed it out yet.

ACSS - SME
General Geek

 

[tlpeter]

How long can you trial it?


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

Excellent question. I havent seen an expiry date.

ACSS - SME
General Geek

 

[hairlessupportmonkey]

Shows up in your license inventory

(100) Dashboards module Trial Expires: 02-Dec-2013

ACSS - SME
General Geek

 

[Gunnaro]

I really hope it will open the door into poping client cards from various CRM systems, that would be fantastic!
Just scheduled a web meeting with Xima on Monday

Peter, I got the price, but I'm not allowed to post it online. Check your email.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[hairlessupportmonkey]

Oh - just realised we have been dabbling with Chronicall since 2008

Vale Communications Ltd
Address:
Activation Date: 19-May-2011
Serial: YeahLikeIWouldPostThat!

Certificate Contacts Certificate View Certificate

Licenses
Chronicall Chronicall Trial Expired: 04-Nov-2008
Chronicall Chronicall Trial Expired: 09-Jul-2010
Chronicall Chronicall Trial Expired: 21-Jul-2010
Chronicall Chronicall Trial Expired: 21-Jul-2010
Chronicall Chronicall Trial Expired: 12-Aug-2010
Chronicall Chronicall Demo Expires: Never
Standard Reports Standard Reports Trial Expired: 04-Nov-2008
Standard Reports Standard Reports Trial Expired: 09-Jul-2010
Standard Reports Standard Reports Trial Expired: 21-Jul-2010
Standard Reports Standard Reports Trial Expired: 21-Jul-2010
Standard Reports Standard Reports Trial Expired: 12-Aug-2010
Standard Reports Standard Reports Demo Expires: Never
Custom Reporting module Custom Reporting module Trial Expired: 04-Nov-2008
Custom Reporting module Custom Reporting module Trial Expired: 09-Jul-2010
Custom Reporting module Custom Reporting module Trial Expired: 21-Jul-2010
Custom Reporting module Custom Reporting module Trial Expired: 21-Jul-2010
Custom Reporting module Custom Reporting module Trial Expired: 12-Aug-2010
Custom Reporting module Custom Reporting module Demo Expires: Never

ACSS - SME
General Geek

 

[Gunnaro]

Ha, ha

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem