Xima Chronicall Recording

[davea2]

Hi

Does anyone have any issues with Xima Chronicall Recording, especially via VRTX, being flaky?

Cheers!

 

[Manie3]

What os are you running the xima on? We have found that xima has been.very robust not caused any issues? What issues are you running into?

ACSS

Just another day in the life of ME

 

[tlpeter]

I must say that it really depends on the software level.
Some versions are bad and some are rock solid.
I haven't touched it for a year or so.

BAZINGA!

I'm not insane, my mother had me tested!

 

[davea2]

We are running on Win10 mainly

The problem is when you go to look for recordings, the play icon is greyed out.
The recording rule has kicked in but Chronicall cannot find the recording. Some record, some don't.

Xima have looked at all of them and not flagged up any config mistakes we have made. I have even asked the question, are we doing something wrong?
They often say network/communication problems, but at the same time reccomend we change to using a port mirror.

 

[Manie3]

@davea2 we run it port mirrored and also have a connection via devlink3. And running xima in linux. Touchwood hasnt failed us yet.

ACSS

Just another day in the life of ME

 

[wrenchmonkey]

Had an issue much like this. The problem turned out to be a carrier issue. They said they were NI2 and they were locally, but upstream the were set as 5ESS. Everything n my brain said it shouldn't work period, but it worked, yet wouldn't record the calls the majority of the time. After multiple vendor meets, they finally changed the upstream settings and the recordings started working. No idea if this is the same thing you're seeing, but it sound's like the issue we experienced.