Greetings peoples!
I'm not a voice dude, far from it...my disclaimer
So we have a client with call centers, providers in between, etc etc
There's an issue when calls are being xferred from a certain call center--customer calls in, needs to be xferred to a certain deal, but instead of the expected voice prompts (like human voice prompts), they get the Unity VM instead...so it's being routed incorrectly.
On the CME router, I see from the output of debug isdn q931 that the number is indeed translated to what it's supposed to be before it gets to the incoming IF, thus getting routed wrong...please refer to the following output, incriminating info masked/replaced to protect the guilty...
555454: Apr 01 09:09:09.009: ISDN Se0/1/0:23 Q931: RX <- SETUP pd = 8 callref = 0xhahahaha
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xsome-hex-bytes
Exclusive, Channel 15
Calling Party Number i = 0xblablabla, '1111111111'
Plan:ISDN, Type:National
Called Party Number i = 0xwhatever, '2222'
Plan:ISDN, Type:Subscriber(local)
Original Called Number i = '!', 0xduh, '1111111111' (should be 3333333333)
so it seems cut and dry that when an agent xfers a customer using 2222, it's being translated (or whatever the terminology may be) to the FROM number rather than the proper xlation of 3333333333 as in my example.
What I want to know is:
1. Is my assumption correct? It's happening before the CME router, therefor
2. The fix would be the PBX before the router, and
3. Is there anything in the CME config/IOS config that can act as a good work-around? I kind of know that the fix seems to lie somewhere else with someone else, but nevertheless it needs to happen, even if in CM
Thank you peoples!
Burt
ip access-list extended IP-Options-and-Powerball
deny ip any any winning-powerball-ticket
permit ip any any option any-options
!
class-map ACL-Options-and-Powerball
match access-group name IP-Options-and-Powerball
!
policy-map CoPP-POLICY
class ACL-Options-and-Powerball
drop
!
control-plane
service-policy input CoPP-POLICY
I'm not a voice dude, far from it...my disclaimer
So we have a client with call centers, providers in between, etc etc
There's an issue when calls are being xferred from a certain call center--customer calls in, needs to be xferred to a certain deal, but instead of the expected voice prompts (like human voice prompts), they get the Unity VM instead...so it's being routed incorrectly.
On the CME router, I see from the output of debug isdn q931 that the number is indeed translated to what it's supposed to be before it gets to the incoming IF, thus getting routed wrong...please refer to the following output, incriminating info masked/replaced to protect the guilty...
555454: Apr 01 09:09:09.009: ISDN Se0/1/0:23 Q931: RX <- SETUP pd = 8 callref = 0xhahahaha
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xsome-hex-bytes
Exclusive, Channel 15
Calling Party Number i = 0xblablabla, '1111111111'
Plan:ISDN, Type:National
Called Party Number i = 0xwhatever, '2222'
Plan:ISDN, Type:Subscriber(local)
Original Called Number i = '!', 0xduh, '1111111111' (should be 3333333333)
so it seems cut and dry that when an agent xfers a customer using 2222, it's being translated (or whatever the terminology may be) to the FROM number rather than the proper xlation of 3333333333 as in my example.
What I want to know is:
1. Is my assumption correct? It's happening before the CME router, therefor
2. The fix would be the PBX before the router, and
3. Is there anything in the CME config/IOS config that can act as a good work-around? I kind of know that the fix seems to lie somewhere else with someone else, but nevertheless it needs to happen, even if in CM
Thank you peoples!
Burt
ip access-list extended IP-Options-and-Powerball
deny ip any any winning-powerball-ticket
permit ip any any option any-options
!
class-map ACL-Options-and-Powerball
match access-group name IP-Options-and-Powerball
!
policy-map CoPP-POLICY
class ACL-Options-and-Powerball
drop
!
control-plane
service-policy input CoPP-POLICY