Xfer caller into 1 NBX system directly into the vmail on another NBX 1

[poolhall]

I'd like to know if there is a way to transfer a caller from 1 NBX system directly into the voicmail of a user on another NBX system?
(tranfer to mail button only works on local system)

NBX systems are running 6.0.59 code with VTLs bwtween.

I'd like to make it as easy as possible on the endusers.

 

[cknipe]

what happens when you try the xfer?

 

[poolhall]

If I do a normal transfer it rings the person's phone and eventually covers to their voicemail (4 rings).

I don't want to ring the phone but send the caller right into the mailbox.

If I use the Transfer to Mail button on the phone; the system assumes the extension is local and errors out.

 

[cknipe]

you know I bet the xfer to vm button is actually using the 500ffff code to do this. Is the voicemail pilot the same number on both sides? If your VTL's are setup like mine, for example... Site A is extension 1000-1099 site B is extension range 1200-1299. Your dialplan knows when site a dials site b because is sees site a phones dialing 12xx and has a dialplan entry to route over the VTL for this. The problem is probably that both of your vm pilot numbers are 500 or 5000. So at site A when you hit the xfer to VM button, the phone goes directly to the local VM pilot and looks for an extension at site B which obviously is not part of the site a system.

I dont know a lot about the 5000ffff code but I wonder if the first couple characters of that code is referring to the VM pilot. if it is, you may be able to change the pilot of Site B. then you would have an SSD button that would have a 4000ffff number attached to it. This is purely just speculation though.

 

[poolhall]

I like the way you're thinking.

Did a test with a stand alone system I have.

On a 3 digit dialplan I can dial 500 which will get me the default AA. Menu Button * is configured for Transfer to Voicemail; which will get you the "Welcome to call answering" greeting; ala express messaging.

Now what if I create a speed dial button on the phones of the local NBX that dials a valid extension (assigned to a ficticious MAC) at the branch and have that extension Call coverage (Call forward Overide) immediately to that system's Default AA.

From there the person would only need to hit * + the extension # of the person they want to transfer the initial call to and hit transfer again to complete the transfer directly to the mailbox.

So let's see. That'd be 1 button push to get the remote NBX AA greeting, then * + ext of mailbox, then Transfer to complete.

think that'd work? anyway to shorten number of button presses?

 

[donbru01]

Normaly is possible transfer call directly to mailbox with this operations : 500FAAAAA4#extension#*F .
For your case example SiteA extension 1xx , SiteB extension 2xx if possible transfer from siteA to siteB the call in to mailbox :

create new dialplan 2xx route10 VTL to siteB ( normaly call)
create new dialplan 82xx route11 VTL to siteB

manipulate digit outpulse for route 11 :

stripLead 1 ( delete 8 )
prepend 10*10*10*10*500FAAAAA4#
append #*F

NB 10.10.10.10 ipaddress NBX SiteB

Transfer call with 82xx