Xerox Workcentre Pro 3545 dignostic menu

[dbgolf72]

Hello,

We just received our brand new Workcentre Pro 3545 which replaced our aging WCP32. We had it delivered to a far away place and upon initial setup, when the machine boots the dots across the top of the LCD screen stop about 4/5 the way across the top, and the machine does nothing further. have double-checked the physical connections and all looks sound.

I was wondering if someone knows if there is a diagnostic mode I can get into from cold boot that will allow me to identify the issue in hopes I don't have to ship the *entire* machine back to the vendor ($$$) It is still under warranty, but Xerox will not pay shipping

Thanks!
David

 

[MAX65]

Hi !
You'll need a Xerox tech. to come out and take a look on the machine. That wouldn't be a problem if you have a warranty or a serviceagreement.
There are some alternative bootup methodes for the machine that can solve the problem but these actions must a Xerox tech.do or else the warranty is violated.

Regards
MAX (Xerox tech. Sweden)