twomargaritas
IS-IT--Management
I have a stange issue with the DocumentCentre print -to fax and Rightfax 7.2.
When I scan a 1 pager fax all is OK and faxes are sent by RightFax formally. Once we fax multiple pager fax, every other page is sent blank. Immages show correctly in the Xerox repository on Rightfax server. Once we view the faxes from FaxUtil they show correctly, the pages are there and showing normally.
Moreover, if we send faxes from RightFax directly (without print to fax) faxes are sent correctly by Rightfax.
We have a brooktrout TR114 P2L. I suppose if there was an issue with any of the hardware, the error would be consistent with all faxes. As I had to upgrade the faxserver anyway, I did a brand new installation of software and hardware on Rightfax (but keeping the same brooktrout), but the error still persists.
I know it is a pretty weird issue and specialised subject maybe someone has a clue???
Thanks
When I scan a 1 pager fax all is OK and faxes are sent by RightFax formally. Once we fax multiple pager fax, every other page is sent blank. Immages show correctly in the Xerox repository on Rightfax server. Once we view the faxes from FaxUtil they show correctly, the pages are there and showing normally.
Moreover, if we send faxes from RightFax directly (without print to fax) faxes are sent correctly by Rightfax.
We have a brooktrout TR114 P2L. I suppose if there was an issue with any of the hardware, the error would be consistent with all faxes. As I had to upgrade the faxserver anyway, I did a brand new installation of software and hardware on Rightfax (but keeping the same brooktrout), but the error still persists.
I know it is a pretty weird issue and specialised subject maybe someone has a clue???
Thanks