Xerox 7300 Paper Tray Stuck 1

[cika]

Hi,

I've searched the usual places for help on this and have drawn a blank, so any advice would be appreciated.

We have several 7300B printers across a couple of sites. Yesterday a fault where the paper tray could not be removed from one of them was reported. I went to the site and confirmed this to be the case. Whilst investigating I noticed that the metal sheet that supports the paper as it feeds out of the tray (don't know the proper name) wouldn't push down. Underneath this I noticed a piece of metal sticking in to the tray through the hole in the side of the paper tray.

I've partially stripped another machine this morning to try and work out what it is, and it looks like the piece of metal that pushes the paper feed up. I've worked out how to make it drop down if the paper tray is removed (i.e. pushing the white 'button' down the side, which the paper tray normally hits as it's inserted), but without completely stripping the printer, which I don't really want to do. I can't see any way to release it whilst the tray is still in place.

Any ideas?

 

[cika]

Think I've now worked out why the metal bar won't drop, but still can't work out how to move the tray.

On another tray that I've just looked at, I've noticed that when you pull the trigger to remove the tray, it also pulls a slider down the right side of the tray which must hit the release button. Presumably the slider is no longer attached to the trigger, which means that it's not moved when the trigger is pulled. I thought it might be possible to remove the front of the tray and operate the mechanism from there, but can't do this as it appears to clip on the underside as well as the top, and I can't access the clips on the bottom because the tray is stuck in the printer...

Would still like to hear if anybody else has worked out how to release the tray.