WSUS issue / Clients not updating

[mlc9]

I could not find an appropriate WSUS forum, so this is where I am beginning since I have the admin installed on a 2003 Server.

My WSUS client updates have been broke for some time. They've worked great for a while, and then all of the sudden, they don't work. I'll occasionlly get the update shield on my XP Pro machines, but it just sits there at "Downloading Updates 0%". When adding new computers to the our Domain, I sometimes won't get anything.

The WSUS admin client detects and shows all computers on the network, but it will send me emails saying computers are failing at a greater than 10% rate. Below is a portion of a recent WSUS log from a newly added client machine trying to update. Can anybody make heads or tails of it? Thanks


08-07-24 11:44:13:359 1076 72c AU ## START ## AU: Search for updates
2008-07-24 11:44:13:359 1076 72c AU #########
2008-07-24 11:44:13:359 1076 238 Service WARNING: GetUserTokenFromSessionId failed with error 800704dd for session 0
2008-07-24 11:44:13:359 1076 238 Service WARNING: GetUserTokenFromSessionId failed with error 800704dd for session 0
2008-07-24 11:44:13:469 1076 72c AU <<## SUBMITTED ## AU: Search for updates [CallId = {ED8A33C2-2EC8-4E55-A876-E0070E1ED8A2}]
2008-07-24 11:44:13:594 1076 238 Agent *************
2008-07-24 11:44:13:594 1076 238 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-07-24 11:44:13:594 1076 238 Agent *********
2008-07-24 11:44:13:594 1076 238 Agent * Online = No; Ignore download priority = No
2008-07-24 11:44:13:594 1076 238 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2008-07-24 11:44:13:594 1076 238 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2008-07-24 11:44:15:238 1076 238 Agent * Added update {D3AC165E-D7C4-4BDF-83F0-E249ECBE873B}.104 to search result
2008-07-24 11:44:15:238 1076 238 Agent * Added update {34B52415-A5BA-41E9-8072-9D2DEE8B22A9}.105 to search result
2008-07-24 11:44:15:238 1076 238 Agent * Found 2 updates and 33 categories in search; evaluated appl. rules of 370 out of 582 deployed entities
2008-07-24 11:44:15:238 1076 238 Agent *********
2008-07-24 11:44:15:238 1076 238 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-07-24 11:44:15:238 1076 238 Agent *************
2008-07-24 11:44:15:254 1076 23c AU >>## RESUMED ## AU: Search for updates [CallId = {ED8A33C2-2EC8-4E55-A876-E0070E1ED8A2}]
2008-07-24 11:44:15:254 1076 23c AU # 2 updates detected
2008-07-24 11:44:15:254 1076 23c AU # Found 1 mandatory updates
2008-07-24 11:44:15:254 1076 23c AU Deadline 2008-07-24 16:54:15 transferred to update:
2008-07-24 11:44:15:254 1076 23c AU #########
2008-07-24 11:44:15:254 1076 23c AU ## END ## AU: Search for updates [CallId = {ED8A33C2-2EC8-4E55-A876-E0070E1ED8A2}]
2008-07-24 11:44:15:254 1076 23c AU #############
2008-07-24 11:44:15:254 1076 23c AU Setting AU scheduled install time to 2008-07-24 19:00:00
2008-07-24 11:44:15:771 1076 1ec Service WARNING: GetUserTokenFromSessionId failed with error 800704dd for session 0
2008-07-24 11:44:15:771 1076 1ec DnldMgr Error 0x8024402c occurred while downloading update; notifying dependent calls.
2008-07-24 11:44:15:771 1076 23c AU AU checked download status and it changed: Downloading is paused
2008-07-24 11:44:18:370 1076 238 Report REPORT EVENT: {0FE25B29-CDA0-4FAB-9F08-F3B73D1DF5E0} 2008-07-24 11:44:13:062-0500 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2008-07-24 11:44:28:390 1076 72c AU No pending client directive
2008-07-24 11:54:26:026 1076 72c AU Forced install timer expired for deadline install
2008-07-24 11:54:26:026 1076 72c AU UpdateDownloadProperties: 1 download(s) are still in progress.
2008-07-24 11:54:26:026 1076 72c AU UpdateDownloadProperties: download priority has changed from 1 to 3.
2008-07-24 11:54:26:026 1076 72c Agent Setting download properties on call C2A1C509-D069-4C15-A0D7-CE902ECBB313: priority=3, interactive=0, owner is system=1, proxy settings=1, proxy session id=-1
2008-07-24 11:54:26:635 1076 72c DnldMgr Job {3C748F90-1C51-416F-AA55-40561D2B35CA} in transient error. Resetting proxy settings if required.
2008-07-24 11:54:26:635 1076 72c Service WARNING: GetUserTokenFromSessionId failed with error 800704dd for session 0
2008-07-24 11:54:37:716 1076 72c AU Setting AU scheduled install time to 2008-07-24 19:00:00
2008-07-24 11:56:07:631 1076 238 PT WARNING: Cached cookie has expired or new PID is available
2008-07-24 11:56:07:631 1076 238 PT Initializing simple targeting cookie, clientId = 7eab5a03-9c9f-4f67-8041-142a47120112, target group = , DNS name = spare-gx620.nashville.cybera.net
2008-07-24 11:56:07:631 1076 238 PT Server URL =

http://dc1/SimpleAuthWebService/SimpleAuth.asmx

2008-07-24 11:56:19:697 1076 238 Report Uploading 1 events using cached cookie, reporting URL =

http://dc1/ReportingWebService/ReportingWebService.asmx

2008-07-24 11:56:19:697 1076 238 Report Reporter successfully uploaded 1 events.
2008-07-24 12:04:15:785 1076 84 AU AU checked download status and it changed: Downloading is not paused
2008-07-24 12:04:15:785 1076 84 AU AU setting pending client directive to 'Download Progress'
2008-07-24 12:04:18:098 1076 7b4 Service WARNING: GetUserTokenFromSessionId failed with error 800704dd for session 0
2008-07-24 12:04:18:098 1076 7b4 DnldMgr Error 0x8024402c occurred while downloading update; notifying dependent calls.
2008-07-24 12:04:18:113 1076 84 AU AU checked download status and it changed: Downloading is paused
2008-07-24 12:04:30:786 1076 72c AU No pending client directive
2008-07-24 12:24:18:105 1076 c4 AU AU checked download status and it changed: Downloading is not paused
2008-07-24 12:24:18:105 1076 c4 AU AU setting pending client directive to 'Download Progress'
2008-07-24 12:24:20:402 1076 b8 DnldMgr Error 0x8024402c occurred while downloading update; notifying dependent calls.
2008-07-24 12:24:20:402 1076 c4 AU AU checked download status and it changed: Downloading is paused
2008-07-24 12:24:33:106 1076 72c AU No pending client directive
2008-07-24 12:44:20:410 1076 34c AU AU checked download status and it changed: Downloading is not paused
2008-07-24 12:44:20:410 1076 34c AU AU setting pending client directive to 'Download Progress'
2008-07-24 12:44:22:723 1076 204 DnldMgr Error 0x8024402c occurred while downloading update; notifying dependent calls.
2008-07-24 12:44:22:723 1076 34c AU AU checked download status and it changed: Downloading is paused
2008-07-24 12:44:35:410 1076 72c AU No pending client directive
2008-07-24 13:04:22:738 1076 5a8 AU AU checked download status and it changed: Downloading is not paused
2008-07-24 13:04:22:738 1076 5a8 AU AU setting pending client directive to 'Download Progress'
2008-07-24 13:04:25:035 1076 5bc DnldMgr Error 0x8024402c occurred while downloading update; notifying dependent calls.
2008-07-24 13:04:25:035 1076 5a8 AU AU checked download status and it changed: Downloading is paused
2008-07-24 13:04:37:738 1076 72c AU No pending client directive
2008-07-24 13:24:25:054 1076 670 AU AU checked download status and it changed: Downloading is not paused
2008-07-24 13:24:25:054 1076 670 AU AU setting pending client directive to 'Download Progress'
2008-07-24 13:24:27:351 1076 46c DnldMgr Error 0x8024402c occurred while downloading update; notifying dependent calls.
2008-07-24 13:24:27:351 1076 670 AU AU checked download status and it changed: Downloading is paused
2008-07-24 13:24:40:054 1076 72c AU No pending client directive

 

[Lemon13]

sc stop bits
sc stop wuauserv

rmdir /s "%windir%\SoftwareDistribution"
mkdir /s "%windir%\SoftwareDistribution"
cacls "%windir%\SoftwareDistribution" /G Everyone:F

gpupdate /target:computer

sc start bits
sc start wuauserv

wuauclt /detectnow

 

[mlc9]

Yea, I saw those command line suggestions in another forum, tried them, and it does not appeared to have helped. The difference I found in doing them was regarding the fourth line down (mkdir /s.........) That appears to be re-making the Software Distribution Directory. When trying to execute that as is, I continually got an error. I had to remove the /s and it was then able to execute.

I assume those steps were meant to be run on a client computer. Even though, it did not appear to help.

Any other suggestions would be must appreciated, as I am beginning to pull my hair out with this issue.

 

[Lemon13]

http://support.microsoft.com/kb/910341/en-us#appliesto

 

[mlc9]

I may be missing something, but I am not sure where this Microsoft article applies. My registry settings match what the article implies, and the workaround suggests setting up Auto Updates to download and install automatically. Since I am using group policy to push WSUS updates out, this really doesn't apply. All my auto settings are within Group Policy.

 

[porkchopexpress]

How long ago did this stop working? I've had a similar issue and there was an MS fix.

http://support.microsoft.com/kb/954960

 

[mlc9]

It has actually been doing it for several months now. The Microsoft KB article you refer to points to an issue that MS Office is causing. I do not think this applies in my case becasue my log files are showing different errors, and the test computer I am using to try to resolve the problem does not have MS Office on it.

Still searching for answers if anybody has suggesstions. Thanks