WS6 RES will not start Error with Client Trust Utility

[chipmotley]

Hello, I am adding the first WS610 to our 3700 RES 5.6 MR3 network. It was staged by factory resetting the BIOS and CAL completed without issue. I have up-to-date MDSHost files on the server and workstations, but RES will not load.

When the new client is rebooted I receive a green light on MDSHost but fails at "Client Trust Utility" with error "Restart a trusted client and accept auto discovery mode or click OK to enter the passphrase." Meanwhile, the Database manager is in "Active Discovery Mode" the entire time. I tested with the Server and Workstations Firewalls off --- No luck. Back at the server, the workstation shows up in control panel and licensing looks Ok. Strange that the 3700d.log has no messages that this workstation has tried to connect. I double checked the IP address and was able to ping the server. Has anyone run into this issue? Thanks

 

[JCCR]

In he client

 

[Scacea]

From the Database Manager put it on Auto discovery mode and set the time to 30-40 min depending on how many workstations you have to CAL

 

[Wildbar]

Or do what it says and click ok and enter the passphrase manually

 

[chipmotley]

Thanks everyone, but I am receiving the error message with Auto Discovery Mode on.
Here are the trouble shooting steps:
> connect to the server and the WS14
> WS14 is a brand new 610 workstation and the customer tried to CAL the WS and stuck with Client trust utility on the ops screen.
> MCP is 5.6.0.0, all the WS are 5A and its running fine, but when they connect to a new 610 workstation and completed the CAL but the OPS is stuck on client trust utility
> active discovery mode on the server but no luck
> recreate the MDShost and restart the server and the WS14 still same issue
> ping from server(192.168.1.1) to WS (192.168.1.114) and WS to server > ping work fine
> reCAL the workstation multiple time but still stuck on client trust utility
> cleared the registry and run CAL again, but still issue exist

Any suggestions why Auto Discovery Mode will not recognize this terminal?

 

[Wildbar]

1) Add the passphrase manually.
2) Is the workstation licensed correctly?
3) Do a clean wipe of the workstation from the BIOS and start again

 

[mTh0r]

Could you remove the internet access?

Remove Internet Access, reboot twice and now Enable Auto Discovery Mode on Database Manager.