wrong time on PVMR3

[upstateny]

we have a customer with an R5 ACS and a PVM r3L voice mail card - the time and date on acs are correct but the time and date on the voice mail time stamp are off - today on 4/9 at 11:11 it gave a date of 4/1 - any thoughts??

 

[exsmogger]

Try going into ACS system programming and reinput the time and date. The voicemail should then synchronize to the correct time and date. Brian Cox
J & J Communications

http://www.jandjcommunications.com

brian@jandjcommunications.com

 

[upstateny]

tried resetting both time and date - still gives wrong date

 

[TouchToneTommy]

Is PVMR3 the stand alone external box type voice mail? If so, log into 9997#, [PW]#, 9, [PW]#,2,1,MMDDYY,*#,HHMM[1=AM,2=PM],*#,**9

If this is Partner Mail VS, a module inside the carrier, look for an extension port lower that the first VM port in Hunt Group 7; the PMVS communicates with the processor via the first VM port to get Date/Time/Day-Night Mode, etc.

 

[upstateny]

the pvm r3 is the pcmcia card - uses ext 78 & 79 - there are no options to change time - have already reset time and date on ACS

 

[samh30]

Change the Time and date on the phone system ,then reboot the system ,after a while the VM will sync with the system and you will have the correct time,if not then you have a problem with VM. Good Luck!

http://www.samhassan.com

 

[upstateny]

this problem has continued - even saying "message sent tuesday may saturday" - i have swapped out the v/m card several times - now i swapped out the acs ksu and all is well - any thoughts??