Wrong Switch ID

[olook]

Hi all,

i've just implemented a new site with a new CTI Integration (NP3.5 TDM recording Alcatel Active TSAPI).

But my new user have a wrong switch ID: -1.

I've restart the interaction center and both TDM loggers but it still -1 instead of XXX.

Someone can help me?

Thanks.

Regards,

olook

 

[nice12345]

hi. send a screen shot of user in user administrator and what switch there attached too. can you also post call server and db server logs

 

[olook]

Hi,

Solved by restart of the monitorserver services on the application server.

Thanks.

BR,

olook