Wrong route-pattern 1

[Jer1983]

Hi, I can't figure out why this is happening and I am looking for some help if possible...

Some 226 numbers are going through and others are not with a pre-recording "This number is not a long distance number, do not dial 1" but when we leave off one it goes to a fast busy.

I traced a working 226 number and one that does not work and found that the working one is going to the proper route-pattern when the one that is not working is not.

Not working:

09:11:07 dial 81226260 routeREFIX|FNPA|ARS
09:11:07 term trunk-group 20 cid 0x1f16


09:11:09 dial 81226260xxxx routeREFIX|FNPA|ARS

09:11:09 route-pattern 25 preference 1 location 2 cid 0x1f16
09:11:09 seize trunk-group 20 member 17 cid 0x1f16

Working:

09:20:39 dial 81226345 routeREFIX|FNPA|ARS
09:20:39 term trunk-group 20 cid 0x1f5d


09:20:41 dial 81226345xxxx routeREFIX|FNPA|ARS

09:20:41 route-pattern 24 preference 1 location 2 cid 0x1f5d
09:20:41 seize trunk-group 20 member 4 cid 0x1f5d

 

[kyle555]

You're matching different strings in ARS and going to different routes.

Are both strings of the same calltype? FNPA/HNPA etc? What is the prefix mark on the route pattern for that choice of trunk?

Page 657:

https://downloads.avaya.com/css/P8/documents/100171650

Basically, that prefix mark changes when and how it'll put in a 1 or not out to the trunk.

 

[Jer1983]

route-pattern 25


grp no FRL NPA Pfx Mrk
20 4 1
1 4


route-pattern 24


grp no FRL NPA Pfx Mrk
20 3
1 3

 

[kyle555]

so...that means group 20 with a frl of 4 and no NPA and a prefix mark of 1 on route 25 and blank on route 24?

Well, that's your problem.

 

[Jer1983]

Thanks Kyle...I am still confused as to why one 226 number would go through and another would not

 

[joe2938]

ars will tell the story

 

[Jer1983]

Well I fixed the issue by adding an entry in ars but there wasn't an entry at all for that area code in there...Is there another spot where a call chooses a route-pattern?

 

[kyle555]

could be ars digit conversion where a manipulation happens?

your traces show matching in location 2, so make you you list ars analysis location 2 and not just list ars analysis

 

[Jer1983]

Found them and found the cause...Thank you

What are the different locations? Is it to just keep things organized?

 

[kyle555]

No way!

ARS supports many locations.

So, you use the one associated to your location - physically assigned by station, or by subnet in the IP network map and IP network region.

You'll always use the tables for your location unless a more exact match exists in the "all" table that you can see with "list ars analysis" instead of "list ars analysis location 2"

 

[Jer1983]

Yup I see now...Thanks man appreciate the help...