Can anyone tell me what might cause e-mailed text files in MS Word for PC to substitute odd characters for all apostrophes, quote marks and dashes when the file is placed in Mac PM 7? For example, both open and close quotes in the document appeared instead as O with an accent above, apostrophes were N with a tilde above, etc. I always use MacLink Plus to translate PC files to RTF for Mac and have not had this problem until recently. Is there anything I can tell my client to do to his files before sending?