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Wrong Phone Type

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PhoneGuyy

Technical User
Feb 8, 2008
290
US
Does anybody know why when I look at TM 3.1 it shows my IP phones as the wrong type.

I2004 phones show up as 2616
1140E phones show up as 2004 p1
 
sometimes that can be caused by outdated system information in the TM database.

On the TM server, open the system window, and update the system data in TM.
 
That is what I was going to do as that is the only thing I can think of right now.
 
What release is your switch? I believe we programmed the 1140E as I2004 in 4.5 but that doesn't explain the I2004 showing up as a 2616.
 
It is release 5.50J CS1000M

All the 1140 are showing up as 2004 p1
 
Are you up to date with your TM 3.1 patches? As of yesterday we are currently on SU4 with patch 3102841P15.
 
Found in Document Number: NN43021-458
Document Release: Standard 02.09
Date: November 2008
Communication Server 1000M and
Meridian 1
Large System Upgrades Overview

It refers o upgrading 5.5 and TM 3.1. I have programmed a couple 5.5s using TM 3.1 and have not had any trouble with phone types (yet). I would start by checking the current patches and SU for TM 3.1 before going to 3.2. I know for a fact 3.2 does not have and will not have have all the fixes reported in TM 3.1 until TM 3.1 SU1 which was not scheduled to come out until late this month.
 
Ok so we had to do a sync - retrieve and now all the phones are correct from the switch... thanks everyone
 
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