Wrong Name Displays.!!

[quazimotto]

Greetings all. I have an ACS 7.0 with a R7.0 Voice-Mail. When any station calls another; " Auto-Attendant " appears in the display instead of the name of the calling party. How can I fix it?

Thanx/Quaz

 

[ttech]

What Release is the Partner?

 

[allisland]

Does it say auto attendant or voice messaging system?
if I'm reading your question right you programed names in for the stations but when they call each other via the icm instead of their name in the display says " xxx ", if this is what your referring to sounds like you put the stations in the voice mail hunt group.

 

[quazimotto]

Allisland,

You read me correctly. All names are programmed, but when any station calls another station it displays Auto-Attendant. There are 38 stations on the system; the few that I tested all displayed auto-attendant instead of callers name.

TTech,

It is a release 7.0

 

[ECcableguys]

Same problem for me

Marco
EC Enterprise Consultants
Communications Specialists

http://www.ECcableguys.com

Over 40 Years Experience

 

[TouchToneTommy]

Check #607 - make sure that you do not have your extensions assigned here.

AA (Automated Attendant) Extensions (#607)

This feature lets you identify extensions where auto attendants are connected to the system.
Doing so lets the system notify users with display telephones when they are receiving a call that
has been transferred from the auto attendant. (This procedure applies only to auto attendants—do
not use it with the Automated Attendant Service of a voice messaging system.)

On system display telephones, Automated Attendant appears when a call is being
transferred from an auto attendant. The Caller ID information (if available) will be displayed
automatically after the transfer is completed. Transfer from AA or Transfer from Auto
Att appears when a call transferred by an auto attendant was not answered and is being
returned to your extension.

 

[ECcableguys]

This is why your are MVP tommy THANKS

Marco
EC Enterprise Consultants
Communications Specialists

http://www.ECcableguys.com

Over 40 Years Experience

 

[quazimotto]

Thanks, Tommy. I appreciate the help.

Quaz