Wrong domain name when email sent out

[BrotherJones]

I believe this is something locally configured in the client, but I just can't seem to be able to find it. I have a company that changed their domain from XYZCorp.com to just XYZ.com. They were originally using an isp for the smtp and pop3 mail services(using Outlook 2k client)- when they sent mail, it showed up as user@xyzcorp.com

I recently installed Exchange Server 2003 and it works fine. The problem is that when users (who existed before the exchange server was implemented)send email, it still shows up at the recipient as being from users@xyzcorp.com (even though their account in exchange/ad just has xyz.com configured). All newly created users (after exchange installed)work fine - send and receive email through exchange as newuser@xyz.com. I checked the registry on a machine and removed any references to xyzcorp.com, but they are still sending as xyzcorp.com. Before I completely uninstall and reinstall outlook (not even sure if that would work or not), was wondering if anyone else has experienced this and knows the resolution.

thanks.

 

[tlcscousin]

Have you tried creating a new account in Outlook and instead of setting it up as a pop3 account set it up as an exchange account. Then remove the older pop3 account (doing the removal after installing the new account should retain all the saved emails and addresses it might be a good idea to backup the users emails and address book anyway).

 

[BrotherJones]

yeah, I forgot to mention that. As a test, I reconfigured the mail support in outlook - added the ms exchange support (and configured it for the new exchange server) and then removed any configuration info (in outlook) that had to do with the isps smtp or pop3. Unfortunately it still is sending to the isps smtp server (rather than to exchange). Your post just gave me an idea - setup a brand new profile for the user and see if it bypasses the smtp of the isp. I will test this out and post back.

 

[58sniper]

How to Modify an SMTP E-Mail Address by Using Recipient Policies

http://support.microsoft.com/kb/822447

Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)

Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[BrotherJones]

Hi Pat thanks for the link. I had actually checked the recipient policy first thinking that the domain was coming from there, but the username varaibles and domain all pointed correctly to xyz.com and not xyzcorp.com. After looking at the headers from a recipients email, I see that email is still being forwarded to the isps mail relay server and not going directly to exchange (even though I thought I had pulled everything to do with the external smtp server out of the client) I am going to thoroughly check this out on Monday (when I get to the clients) and see what i missed in his client config.
thanks again.