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wrong calls count by agents

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hiall001

hiall001

Vendor
Sep 14, 2005
21
AU
I want a facility where in any agent is offered a call not meant for him , he can punch in some codes so as to keep a count of them..
also wher exactly I can find the count..bit urgent..many thanks in advance

Help required..Urgent
 
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You can use a CWC - Call Work Code. Program a button and get the agent to type the code and #. You will need to program the code in CMS dictionary as well.
 
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