wrong area code being displayed

[BikeTours]

We have a remote location in another city, and another area code. An employee there recently began working at the office again after working from home. They requested that call forward to their home phone be cancelled.

A colleague dialed in remotely and cancelled the forwarding. The employee now reports that when they call someone, that person is seeing the area code for head office in their display as opposed to the local area code.

Any idea of what would be causing this. By chance is the call routing to head office on a private trunk and re-routing back? There are tie line connections but the remote site has trunks to the local service provider for local calls.

 

[bigindian65]

is it registered to the Main? What entry is it using on key 0 for CLID?

Mato' Was'aka

 

[BikeTours]

I have had new information since the original post. The users four digit extension number 8801 appears when he phones to other users on the same option 11. If the user phones outside the office a long distance number is send out. It does in fact seem to have the right area code for their district, so I assume it is some class of service issue that causes the substition of this users phone number for a general office number when the call leaves the switch.

Any idea of what CLS it is?

 

[GHTROUT]

Here is the Caller ID overview:

http://www.ghtrout.com/ghtrout/files/CLID_Documentation_from_Nortel.zip

Short and the best doc ever produced on the subject.

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[johnpoole]

build a clid for that ext

john poole
bellsouth business
columbia,sc