Write Permission problem

[msnook]

I am using AVAYA CMS Supervisor to monitor agents phones. I need to change the queues that they are assigned to. I go to Agent Administration --> Change Agent Skills and select an agent. I can see all of the skills assigned to that particular agent and can add and delete some of them but on others I get the error warning 'This skill can not be selected because write permissions are turned off for this skill. Turn on write permissions and try again.' Can anyone help me? I do not know how to turn on these permissions.

Thanks in advance
Mike

 

[SF0751]

Use "User Permissions" "Skills" within CMS. Or contact your CMS Administrator and have her give you write permissions for the skills you need.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France