In ACD H/Gs if you are a member of multiple H/Gs does the wrap up timer work for individual H/Gs ie: you get done with one call from H/G101 do you get a call from H/G102 that you are also a member of, or do you not get any calls from any H/Gs you are a member of for the duration of the wrap up timer.
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Wrap up Timer
- Thread starter truckola
- Start date
MitelInMyBlood
Technical User
The Work Timer (wrapup timer) is a function of the station class of service of the logged-in agent. It bears no correllation with the path they are logged in to.
Once the agent's work timer is counting down they are functionally in a temporary MakeBusy state.
Shows how much I know about ACD-II though.... I did not know it was possible for one agent to be concurrently signed-in to multiple paths.
Once the agent's work timer is counting down they are functionally in a temporary MakeBusy state.
Shows how much I know about ACD-II though.... I did not know it was possible for one agent to be concurrently signed-in to multiple paths.
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