We have a new installation of IP Office v9. We have a few hunt groups set up and our call center supervisors keep a close eye on their Chronicall Reatime Monitor. Today they noticed one agent was receiving new hunt group calls immediately (1.4 to 2 seconds) after she hung up from a previous call. But her wrap-up time is set for 30 seconds. The only thing I noticed that seemed relevant was that all the other agents were busy when this happened. So is there some setting that overrides the wrap-up time? The hunt group is a Standard Hunt Group with Longest Waiting ring mode. Queuing is turned on. Thanks for any ideas.
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Wrap-Up Time Not Working for Hunt Group Agent
- Thread starter glenng3
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