Hi Again,
On Aspect Call Centre I am led to beleive that when you set thresholds for agents in wrap they are automatically thrown out, also is the option that enables Supervisors to do this via their Teleset. Now, the problem I have is that Agents are pressing Wrap before the call ends which according to Aspect overrides the set thresholds!!! This entails overflow of the wrap option i.e if the threshold is 2 mins they can go over this and the option for Supervisors to throw them out using their Teleset becomes defunct. Has anyone experienced this and is it true that you cannot do anything about it???
On Aspect Call Centre I am led to beleive that when you set thresholds for agents in wrap they are automatically thrown out, also is the option that enables Supervisors to do this via their Teleset. Now, the problem I have is that Agents are pressing Wrap before the call ends which according to Aspect overrides the set thresholds!!! This entails overflow of the wrap option i.e if the threshold is 2 mins they can go over this and the option for Supervisors to throw them out using their Teleset becomes defunct. Has anyone experienced this and is it true that you cannot do anything about it???
