Wow, it's been a while. How to view active parked calls

[JimHilton]

Hey all, I've been out of telecom for about 5 years and have forgotten more then I'd like to admit.

I've got a parts desk job now and we've got a mitel setup. Not sure what the controller is, but the sets are 5330's. It's a small shop, 4 parts taker sets and a couple sales extensions. The people who originally programmed it allowed parts sets to be able to park calls. But a continuing issues is say I'll take a call, and then someone asks me something and then I forgot what the "park number" is. (Is that known as orbit?).

Is there a COS that allows the sets to be able to scroll thru active parks?

Thanks

Jim

 

[Billz66]

From r8 online help

looks like a park retrieve key may help

Call Park Features

Feature keys can be programmed on phones to both park and retrieve calls. The programming can include or exclude the call park destination DN—that is, the directory number on which the call is parked. With the exceptions noted below under Conditions, any dialable directory number can have one or more calls parked on it at any given time.

If the Call Park - Retrieve key is programmed with the destination DN (Button Directory Number), the associated LED lights up to indicate parked calls. Pressing the flashing key prompts you to enter the Slot number to specify the call that you want to retrieve.

If the destination DN is not programmed, LED is not used and you are prompted to enter the parked DN and the Slot number.

NOTE: Pressing the '#' key always retrieves the longest parked call.

Two retrieval options are provided: one -- when you press the '#' key -- retrieves the longest parked call on a particular directory number; the other retrieves a call from a particular index on a directory number.


If I never did anything I'd never done before , I'd never do anything.....

 

[kwbMitel]

The key bit of info from Billz88's post

NOTE: Pressing the '#' key always retrieves the longest parked call.​

Of course this assumes that you have a 3300.

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