worst telco providers ever 2

[phoneguy610]

just saw Comcast was voted the third worst company in the US.

which made me think.. whats your best Telco horror story?



ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[PERRYPJ]

I've been in this business almost 50 years and there are too many to count, I thought I had seen the worst but working for MiamiDade County the past 10 years has been one HORROR Story after another dealing with AT&T. They have almost have no one that understands Ground Start, DID Trunks or T1 signaling, all I can say is that if it wasn't for no one being better they would have been out of business a long time ago.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[hawks]

I remember a couple of years back I called into Verizon to add Disoconnect Supervision to an Analog Line I had from them. It took me something like 45 minutes and 4 different people before anyone understood what I wanted.

 

[Yorkie9]

Think everyone has a horror story about their supplier

we recently had BT/Openreach install a line, they managed to disconnect the first and second lines at the business and then spent the next three weeks advising that it the customers equipment at fault etc
three visits of rwt tested, had reported correct number but they tested wrong number/line, fixed one and disconnected another, finally got someone who knew what he was doing and all was fixed!

HURRAH, top telco award goes to BT/Openreach who take three weeks to repair a dis in cab!

 

[Sympology]

All are as bad as each other.

Me: Hello I have a fault on XYZ circuits
Them: No fault found must be you.
(then depending on scenario)
Scene A
Me: Nope tried on three different systems all show same issue, plus showing remote alarm.
Scene 2
Me: No, we have 4 lines going into 4 different bits of kit, and all went down at EXACTLY the same time
Stock Answer:
Them: No definitely your end.
Me: RANT &^%$£"£!
Them. Ok we'll dispatch an engineer (one day), but will be chargable if your end.

Then
As if by magic lines come up (time 5 minutes to 5 days)
Them: No we couldn't find any faults, must of been your end.

grrrrrrr





Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.

http://alvechurchlounge.org.uk

 

[1a22ip]

Cleared while testing! Biggest Lie since One size fits ALL!

1a2 to ip I seen it all

 

[hairlessupportmonkey]

We could use this thread to beat up BT all day long

ACSS - SME
General Geek

 

[Splic3d]

It seems AT&T (and others) have gotten rid of the older techs that knew what the were doing to lower the wage costs. And the form questions you fill out just to get a simple PRI.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[Sympology]

Still nowhere near as bad as phoning up an ISP to log a fault and then getting the "you could log on

http://www.we-really-are-that-stupid.com".

Now I wonder why I could be calling you and holding for 45 minutes, oh yes, for fun.


Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.

http://alvechurchlounge.org.uk

 

[mattKnight]

>whats your best Telco horror story?

Probably not my worst - but the most recent!

Standing up a new node of a networked PABX in Malaysia and I cust over the ISDN last night... Outbound calls fine to local, national and international locations. Inbound calls ok from local and national numbers ok - but international inbound from all the other nodes are all a bag of s**t...

After 4 hours of extra testing that I didn't need (on top of a 12 hour day) It turns out that multiple carriers in multiple countries are all refiling calls through a single route in Hong Kong.... we leant on one of the carriers who altered their international routing - all lovely call quality....


So whoever is your tail/last mile - you may not be as resilient as you think!!!! You are at the mercy of the "call Refilers".....




Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[hawks]

matt thanks for that it may explain some of the issues we've been having when calling from the states into Asia lately. We can call a few numbers no problem then all of the sudden the next few numbers wont go through.

 

[kevin906]

Agree with the fact that the older guys are gone that knew how things worked. I started in the '70s with telco. Folks that I learned from had started in the 1940's so I have seen quite a number of changes. Have not worked in telco since the '80s. PBX maintenance since then. Yes it's a nightmare escalating any issue to telco, total luck of the draw if you can get anyone that knows something, or better yet, wants to dig a little deeper to really figure out the issue. All of the techs today have not had the benefit of learning the older ways of diagnosis. No skill with basics like VOM, etc. They rely too much on the diagnostic computers that cannot seem to locate or identify any problems with cable pairs, bad DSP's, bad repeaters, etc. It is like a modern trip to the doctor or a mechanic. They can't diagnose "from the hip" anymore. Too much reliance on a machine diagnosing the problem.