Workstation reboot problem

[ronwmon]

Hello,

I have a Windows 7 64 bit workstation with a unique problem. A few weeks back I started to experience a reboot whenever I printed anything to my laser printer. I have other printers installed and all work fine and do not reboot the workstation.

I should note in the first few hours following a reboot I can print with no problem. After about 4 hours however I experience a reboot.

At that time my printer was connected to a Windows 2003 Server via USB connection. The printer was shared trhough the server.

I frist removed and reinstalled the print driver with no success.

I then downloaded the latest driver from Samsung including the 64 bit drivers. I installed these latest drivers on the server. I then removed the drivers and printer from my workstation and reinstalled and told the workstation to get the drivers from the server.

Again, no help.

I sat at the 2003 server and printed a document and my Windows 7 workstation rebooted.

I have since connected the printer directly to the network with a static IP address and reinstalled the printer on my workstation and the server.

I still have the reboot problem. The workstation also reboots if I print from the server just like it did when it was connected via USB.

The rebooting when printing from another computer on the network seems ver strange. I am hopeful that if anybody has any iedas why this may be occuring it might solve the problem.

Yesterday when I experienced a reboot the workstation did not boot properly and wanted to repair itself. The repair was unsuccessful but the subsequent reboot was. I really don't want to experience another reboot until I have everything backed up. I am fearful that an OS reinstall may be in my future.

Ron--

 

[flyboytim]

Event viewer on the computer management console is a good place to start to see what events precede the reboot.

Although this probably has nothing to do with your problem, I am seeing some weird things going on when older versions of msiexec.exe overwrite recent versions. Old versions of MS Office installed on Win 7 seem to cause problems, with the windows installer dialog popping up at every possible instance, when it should run in the background. The TrustedInstaller user entity has almost total permissions, so nothing stops it doing stuff with the system. I am about to try the Windows Installer Cleanup utility.

http://www.fxxxingcomputers.co.uk

 

[linney]

See if you can get any ideas from this old XP thread and the comments by Bcastner about cleaning out old printer drivers.

Stopping of the Print Spooler
thread779-686557

What type of recovery options come with your machine? Are they Retail or basic OEM only?

How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

http://support.microsoft.com/kb/2255099