Just for someone who might face this issue:
Symptoms: Workplace does not register, message reports something like "Can not get server info", than no phone service, if you check users registration on SM - no registration
If you start traceSM tool, you see no SIP messages at all, in PPM you see that Workplace is trying to get PPM data but gets nothing from SM, all SM responses are false
The reason is not obvious, as for me. I forgot to check "Endpoint" box here (see picture) in SMGR/SM Entity settings
Symptoms: Workplace does not register, message reports something like "Can not get server info", than no phone service, if you check users registration on SM - no registration
If you start traceSM tool, you see no SIP messages at all, in PPM you see that Workplace is trying to get PPM data but gets nothing from SM, all SM responses are false
The reason is not obvious, as for me. I forgot to check "Endpoint" box here (see picture) in SMGR/SM Entity settings
