Ken Kumpula
Technical User
We were in the process of deploying Workplace, but noticed when we enable Customer Service, the VU stats change the Agent to random ones, even ones not logged into the PBX. We added an additional option to have more logged in devoices, add a SIP phone and this behavior was also noticed there as well. I have had a ticket open with Avaya since May. Many log files and screen shot and PCAPs have been collected to no avail.
