Workflow E-mails are not WYSIWYG

[phreaq]

hi,

I created a workflow in CRM to send out an e-mail. I composed the e-mail in Word and pasted it into CRM.

When 'viewing' the e-mail in CRM it looks just like the Word version.

However, when I send the e-mail out, there are additional lines in the text, formatting is off a little, this is shifted, that is moved, etc. Bottom line, it doesn't look like it does in CRM/Word.

I have seen this issue many times before (bullets anyone?) and just 'lived with it', but would like to address this if I could.

Does anyone have some advice or tips?

thanks in advance,

 

[AndreaIngham]

Hi

Yes I wouldnt create the email in word, it will use its own non-standard HTML that other email clients will not understand.

Hope this helps.

Andrea Ingham
Prior Analytics Ltd (UK)

http://www.prior-analytics.com

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