Work timer stuck at wrong time.

[okcid]

Interested if anyone has come across this issue.
We have a few agents, whose work timer is not following what is set in their COS for certain ACD paths. All agents share the same COS.
Some calls for these effected agents are working fine, but others are not i.e. One path is fine , and others are not.
The wrap up timer is turned off on the ACD paths/queues via YSE, so should only be following the COS of the MiVB, 8 SP3 PR1.
If I set their COS work timer to 0, this turns it off, but any other time set, will only give them 2mins.
Any ideas ?

 

[Billz66]

Sounds like the YSE is still messing with it

you can override the COS worktimer on YSE per Queue

- this only works if the pabx work timer is larger
so for example - if agnent should have a max of 20 seconds - put that on the cos
then if a queue only needs 10 , put that on the queue in YSE

If I never did anything I'd never done before , I'd never do anything.....

 

[okcid]

Thanks for your response, but I have unticked the wrap-up time on the queues involved in the YSE, but still have the same issue.