TheCardMan
IS-IT--Management
Can anyone give me the formula used to calculate the % Work Column on the Agent Performance Report?
Thanks,
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% Work Formula
- Thread starter TheCardMan
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Can anyone give me the formula used to calculate the % Work Column on the Agent Performance Report?
Thanks,
captaingadget
IS-IT--Management
((talk time + not ready time) x 100) divided by logged in time.
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