Word2010 Printing Issue When Printing Multiple Page Document

[zoeythecat]

Hello,

We have an end user that has a Windows7/64 Bit, Office2010/64bit. When printing a series of documents in a specific network folder that is multiple pages, the output will print the first page, but then the word2010 program stops responding when attempting to print the next page. This occurs with any printer and i've tried different print drivers.

(Additional)
- If the user prints to an Adobe print driver or saves the document as a .pdf, then the document prints fine.
- If the end user does a "save as" and saves the document to her desktop with a different name, the document prints fine.
- On my system (Windows7/Office2010) I have no issues printing the same document
- The end user can print all other documents (outside of this specfic folder where the problem documents reside) with no issues
- I've tried a "repair" of the office program, but this did not resolve the issue

* Any thoughts or suggestions how I can resolve this?

Thanks in advance!

 

[macropod]

It may be that the document in question has some corruption and/or that it has content the printer driver (which possibly has a defect of its own) on the user's PC can't handle. And, given the document can be printed from a Desktop copy, there could also be a network error or a problem in the user's account configuration.

Try reinstalling the printer driver for the affected printer. In case there's some document corruption in play, corrupt documents can often be 'repaired' by inserting a new, empty, paragraph at the very end, copying everything except that new paragraph to a new document, closing the old document and saving the new one over it. Similarly, corrupt tables in a document can often be 'repaired' by converting the tables to text and back again or by saving the document in RTF format, closing the document then re-opening it and re-saving in the doc(x) format.

Cheers
Paul Edstein
[MS MVP - Word]