WORD - Virus scan freezes Master Docs

[bischofb]

I have a Master Doc with 3 subdocuments. When I try to expand the subdocuments Word freezes up. The status bar at the bottom says "Requesting Virus Scan". The Task Manager says that Word is at 100% of CPU time.

I set security levels to Low and I disabled Symantec Virus protection. Nothing fixes it. My next step is to build a new partition that has no virus software on it and I will only use it for finishing my book.

Can someone tell me how to disable the Requesting Virus Scan or keep the computer from freezing up?

Thanks,

Brian Bischof

 

[mscallisto]

A quick google search turned up this....Although I have no idea if it helps with your problem.

It focuses on office products using antu-virus plug-ins.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;329820

 

[bischofb]

Nice post, but it still didn't fix it. Must be the process of Word making the virus request rather than the virus program crashing it. I don't know. The one thing I realized is that I never had any problems with Word crashing until I installed SP1 & SP2 this weekend. Now it seems to also lock up when I open the Styles document.

Any other ideas out there? I think I'll uninstall Office XP completely and reinstall it to get rid of the service packs.