Word/Outlook 2002: "Word Could Not Load the Email Envelope"?

[TimCHTECH]

We recently begain receiving an error message when using Word 2002 with Outlook 2002 on all of our clients. "Word could not load the email envelope.This could be caused by a network
connection problem or a problem with your Office installation." This error appears when they click the email icon on the menu or when they select File->Send
To->Mail Recipient .

After looking in to it, this error message is usually associated with the Word and Outlook versions not matching, but as I said above both versions are 2002 nor have we done any upgrades or changes since this error first appeared (that I know of), what is weirder is that some of the time (maybe 10%) the error doesn't appear and users are able to email their word document. We are running Exchange 2000.

Any suggestions?

 

[foundryqa]

TimCHTECH


this related to office 2000, but it may be worth a look:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;260623

or this for 2003:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;829061

I realize neither is 2002, but I have seen crazier things work.

Thanks,

Fred