Word Mail Merge

[boricua3205]

ACT! 2000. When trying to perform a mail merge utilizing MSWord. Word will not merge the document when merging a lookup, it just pulls up a blank. It will merge if the merge includes just one contact. I have ran diagnostics and maintenance, checked the templates for the header information, tested on new databases and several templates. I also ran a repair on MSWord but it still will not work properly.

Any Ideas?!?!?!

 

[Dollie]

Did you create the document using the ACT merge fields or Word merge fields?

Have you tried using the <next record> merge tag?

(Doing some free form thinking... please leave a few more details on the document you are merging and I might be able to help more)

 

[boricua3205]

I have tried this with the default templates and with new documents using the Word merge fields. I haven't added the <next record> merge tag. I didn't think I should have to since I am using ACT's own default templates. I have also uninstalled and reinstalled ACT!.

 

[Dollie]

A couple things to check:

1. Do you have word set up as your default word processor in ACT?

2. Is the ACT.dot template loaded when you open Word?

When you create a Word document that you want to merge with ACT, you will need to use the ACT fields, not Word.

HTH

 

[boricua3205]

I'm sorry I misunderstood, I did use the ACT fields and the act.dot is loaded when I open Word and word is the default Word Processor