Word is slow to open

[pgaliardo]

Recently, Word has just started to take a long time (up to 1 minute) to open. If you try to open a document from a network share, it will only open Word to a gray screen and the document never actually opens.

Here is our setup: 6 Terminal Servers, combination of Windows 2000 and 2003. Citrix Metaframe XP. Office 2000.
I recently completely wiped out one of the Terminal Servers and installed nothing but Citrix and Office. I logged on and still, took word a long time to open. I don't think it is the network. Seems to be user specific. It happens to a majority of our users, but I have come across 1 or 2 that have no problem with Word.

I recently deleted my profile and started with a clean one, and still had the same problem. I went so far as to delete all my printers and uninstalled all the drivers from my test server. No luck.

I'm wondering if anyone else has had a similar problem. FYI, all other Office programs open fast and with no problem. It seems to be specifically Word with specific users.

Any help greatly appreciated.

Thanks.

 

[enigma99]

pgaliardo,
I don't know what kind of clients you are using but here is some info:

http://support.citrix.com/article/CTX107238&searchID=-1

Hope that helps.

 

[pgaliardo]

Thanks for the link. I will check that out. Actually we have a mixture of Wyse, HP thin clients and a few desktops. It does not seem to be hardware related, as it happens to me on a PC as well as users on thin clients.