Hello All,
I am having an issue on two of our 20 computers in the office. When they open a Word or Excel doc, the document displays but you cannot do anything in it for between 3 and 20 seconds. During that time I see the name of the document and the character count listed on the bottom status bar. Once it unfreezes that goes away. There must be something going on during that phase of the open.
I have tried turning off the Anti-virus, re-installing using the Office re-install tool, re-creating the users normal.doc file and turning off tool bars.
The problem happens in all cases regardless of where the document is located (ie. email attachment, saved on the desktop, saved on our file server. It also happens regardless of whether they open Word first and then click file Open or just double-click the file.
Thanks for any help you can offer. I don't know what else to try.
Daniel Joaquin
I am having an issue on two of our 20 computers in the office. When they open a Word or Excel doc, the document displays but you cannot do anything in it for between 3 and 20 seconds. During that time I see the name of the document and the character count listed on the bottom status bar. Once it unfreezes that goes away. There must be something going on during that phase of the open.
I have tried turning off the Anti-virus, re-installing using the Office re-install tool, re-creating the users normal.doc file and turning off tool bars.
The problem happens in all cases regardless of where the document is located (ie. email attachment, saved on the desktop, saved on our file server. It also happens regardless of whether they open Word first and then click file Open or just double-click the file.
Thanks for any help you can offer. I don't know what else to try.
Daniel Joaquin