Word Documents crash IE

[gmail2]

We're currently running IE 6 and Office 2003. When users try to download word documents, if the "browse in same window" and the "confirm after download" option is on, then IE just closes - the word document doesn't open, and there's never anything logged in the application log about a crash. This is only affecting some PC's (it's definitely PC, not user profile issue) and seems to be completely random. Likewise I've been unable to re-create the problem.

The strange thing is, on most of the affected PC's - the first time the user tries to open a word document, IE closes, the second time however (only for the same document) it opens 99% of the time. Like I said, if I disable browse in same window or confirm after download, it fixes the problem though.

Can anybody at all help me out with this?

Irish Poetry - Karen O'Connor
Get your Irish Poetry Published
Garten und Landschaftsbau

 

[IllogicallyLogical]

Have you applied all current Office and Windows updates to these computers? Check these out also...

-IE crashes when I click on a link to a link to open a word document.

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=1366700&SiteID=1

http://www.sharepointblogs.com/johnwpowell/archive/2007/02/28/20232.aspx

-You could also try the detect and repair feature

http://support.microsoft.com/kb/822238

Joey
A+, MCP

 

[smah]

Also consider and safely test any impact that your antivirus software might be having. Some AV might treat Word documents differently than web pages due to the possible VBA scripting.