Word document opens up in viewer and not Word

[bessebo]

A user runs a report to Microsoft Word format and when the user attempts to view the document and it opens up in a viewer and not in Microsoft Word. She is running Windows NT. How can the user get the document to open up in Word?

Regards,
Bessebo

 

[Turkbear]

How is the user specifying WORD format..Is WORD properly installed on the Client PC? ( i.e. Is the .doc extension recognized?)

 

[rhinok]

Regarding the format in which the report appears in Crystal Enterprise, there's a Windows Explorer setting that determines whether the report opens in HTML or Word.

Check out the following article from Crystal Decisions:

http://support.crystaldecisions.com/library/kbase/articles/c2012538.asp

The article is specific to Excel, but the issue is probably the same.

 

[bessebo]

That solution that you sent is for Windows 2000 only. This is an NT machine and the same folder options are not available in Windows Explorer. There must be a way to force the document to open up in Word for a user on Windows NT.

Regards,
Bessebo