Word Cannot open data source error on merged doc

[nlacroix]

I am trying to open a word merge document that is linked to a txt file as a data source on a local server. I keep getting a cannot find data source error, and when I click on the find data source option, and try to remerge to my text file I get the error again. Then I use the clear header and source options, it opens up the doc as a normal doc not a merged doc, so I remerge the text file it seems to work but after I save it returns to a normal doc.
Another user in my office opens up the document with no data source issues. Has someone else seen this issue, I have tried Microsoft support pages but none of their suggestions seem to work.

 

[colinmitton]

Is the data source on the server using ODBC to connect? If so check with the other user (that it works on) has the same settings, the classic is usually pointing to a differnet database or slightly diffect ODBC name. Also check the ODBC connection works before retrying.

Or if its coming from a flat file (like an CSV or XLS) make sure the user has the correct permissions to access the source file on the file server, maybe there is something different with the machine's drive mapping? i.e. your looking for K:\merge_data and the pc does not have this drive mapped?

Sounds more permissions / security based though...