I have a user who attaches a Word document to an email. Before she clicks Send, she attempts to open the attachment to make sure all looks ok. Here's the weird part...the attachment opens up in Adobe...not Word. She then receives an Adobe Reader error and can't open it. The email seems to reach its destination OK & the recipient can open it. She has tried saving the file before attaching too. Is this due to a default setting in Groupwise? We are using version 7.0.8.
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Word Attachment
- Thread starter Masonsgma
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I also found out that the method the user sends the email is probably why she receives the error. Instead of opening Groupwise, then clicking on New Mail, then clicking on the Paper Clip to add the attachment, the user opens Word, then opens the file, then chooses File, Send To, Mail Recipient (As Attachment). We have found this method of sending and attaching to be problematic. Although we have a work around, has anyone else been experiencing problems with this method?
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