Word 7 "Unexpected error occurred- I/O error 6" message 1

[Neddy]

This problem is an intermittent one which affects a few of our users. Word is loaded as part of the Office 95 suite. The user can launch Word correctly, but when she attempts to open a document using the File¦Open command or the Open icon on the toolbar, Word crashes with the message "An unexpected error occurred: I/O error 6". The PC's a PIII running Windows 95 on an NT4 network. It also has MS Exchange and a mainframe emulator loaded, and is attached to a networked HP LJ4M - correct drivers loaded. If anyone can help with this I'd be eternally grateful - wouldn't you just know that Microsoft don't bother supporting Office 95 anymore!

 

[jsauce]

This is a registry corruption error. To fix this problem you will have to edit the registry.<br>
<br>
1. Quit Word 97 and all other open Windows applications.<br>
<br>
2. On the Windows Start menu, click Run.<br>
<br>
3. In the Open box, type "RegEdit" (without the <br>
quotation marks), and then click OK.<br>
<br>
4. In the registry editor, select the following <br>
registry key:<br>
<br>
HKey_Current_User\Software\Microsoft\Office\8.0\ <br>
<br>
5. On the Edit menu, click Delete.<br>
<br>
6. On the Registry menu, click Exit.<br>
<br>
7. Shut down and restart Windows.<br>
<br>
8. Once you have restarted Windows, place your Office 97 <br>
or Word 97 CD in the CD-ROM drive.<br>
<br>
9. On the Start menu, click Run.<br>
<br>
10. In the Open box, type the following line, and click OK.<br>
<br>
D:\Setup.exe /y<br>
<br>
11. Click Reinstall, and allow setup to complete. <br>
Setup will not copy any files to the system. <br>
Running setup with the /y switch only updates <br>
the Windows registry settings.<br>
<br>
<br>