Word 2010 error upon copying and clicking to another window

[awdoyle88]

The user copies a section within a .doc file and then goes to click on the other file and it crashes with this error code :
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 14.0.6129.5000
Application Timestamp: 5082f354
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 000320f0
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Tried doing a repair and restarting, still no luck. Just two files having the issue to my knowledge.

Please Help! Thank you!

 

[kjv1611]

Just wondering - sorry don't have an answer handy, but it's what I'd wantt o find out...

[ol 1]
[li]Any images or links in the selection being copied, or is it 100% text?[/li]
[li]Any other background processes running, or anything else hogging system resources outside of Word?[/li]
[li]Does same user get same issue on a different PC with same settings?[/li]
[li]Is it possible to run a MemTest or other memory test against the system RAM to make 100% sure it isn't an odd system RAM issue?[/li]
[li]Since the dll file is referenced (MSVCR90.dll), have you tried backing it up, and replacing with same from a working PC?[/li]
[li]Is it possible to try another application (say OpenOffice Write or LibreOffice Write) to open the Doc file, copy the text from there into a new Word Doc, and see if it resolves the issue? I'm also curious as to whether this could be a corrupted document.[/li]
[/ol]

"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57