Word 2000 (on Windows XP) - navigation keys don't work

[ljg]

This typically happens when the user is switching between 2 Word documents (copy / paste, etc. between them). Suddenly the keyboard's navigation keys (arrows, PgUp PgDn, Home, End, etc.) don't work. The mouse can move about the document.

Scroll-Lock is NOT the issue.

The WordPerfect compatibility stuff is NOT turned on. But oddly enough, toggling that feature ON and then OFF will temporarily "fix" the problem.

Has anyone seen this before? It's only happening for this one user, and only "sometimes".

Upgrading to a newer version of Office is not an option. Looking for a fix, not an upgrade path.

Thank you in advance!!

 

[kjv1611]

When you say the mouse can move - can the select thing within the document with the mouse, change things, or is it definitely only those specific keystrokes that don't work? I'm just wondering if it's a timing/freezing issue in Windows or Word.

Are they running on Windows XP, or else what OS?

If XP, is Windows Search 2.0 installed? If so, that can be a serious resource hog at times, and sometimes the indexing gets glitchy and locks up way more resources than it ought.

 

[ljg]

Yes, the mouse can navigate & select. Other keystrokes work (like you can type words, etc.) ... you just can't use the keyboard to navigate within the document.

The OS is WindowsXP.

The oddest part of this is that if you toggle on-and-then-off the Wordperfect items (help for wordperfect and navigation keys for wordperfect), the problem is fixed for a time.

 

[kjv1611]

I'd suggest your problem lies with the WordPerfect items then. Even if it seems you've narrowed out problems with them, it really does sound like that's the issue - with them, or else Word's interaction therewith.

 

[TonyJollans]

Are you saying that none of the navigation keys work, but other keys do? So when the user presses Ctrl+Home, say, nothing happens but when (s)he presses Ctrl+V, data does still get pasted?


Enjoy,
Tony

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