Wiziard will not complete

[Hap007]

Hi,

I have a client who was running MS Office XP Pro.

Something then possessed him to install Office 2010.

Well, his MS Accounting system (Wriien for MS Access 2002) stopped working.

He removed Office 2010 and installed Office 2003

The Access app was still not working correctly, so he then installed MS Access XP (2002).

Now, all is working except (here is the problem)

Whenever he starts an MS Office XP app (Access or Word or Excel), a Wizard screen starts to run. The screen is blank and continues to run. It will not continue and it is completely blank.

If he uses the 'Exit' option (X) at the screen top(right), then everything works fine until he exist Access and the restarts Access.

Can anyone help?
Any ideas?
I just would like to have the wizard stop popping up when he starts Access.

Thanks,
Hap...

Access Developer

http://www.fcs-software.com/fcsaccessdev.html

Access based Accounting Solutions - with free source code
Access Consultants forum

http://www.tek-tips.com/threadminder.cfm?pid=1121

 

[Hap007]

Any thoughts?

FYI, Sorry about spelling Wizard wrong. Tek-Tips needs a Spell checker for people like me (ha ha)

Hap...

Access Developer

http://www.fcs-software.com/fcsaccessdev.html

Access based Accounting Solutions - with free source code
Access Consultants forum

http://www.tek-tips.com/threadminder.cfm?pid=1121

 

[kjv1611]

I think it has to do with files and settings left behind by diff versions of Office on the same machine. This seems to happen particularly often when you try to keep diff versions of diff apps installed on the same machine. A recent headache of this one and a couple others prompted me to reformat my home laptop, and it worked much better.

But in their case, a format may not be possible nor desired. So, I'd at least:
1. Uninstall ALL MS Office apps - leave nothing behind.
2. Reboot
3. Run ccleaner or something similar to clean up old temp files and such.
4. run the regcleaner in ccleaner or similar to clean up missing/bad entries from the Office installs.
5. Reboot
6. Install whatever version of Office wants to stick with

One note here: It may be worthwhile to check into WHY the old database would not run in newer versions of Access. It may be a simple fix to allow the use of more modern versions of Office.

 

[Hap007]

Hi THanks for the reply.

There is no way that my client will let me run a cleaner program.

FYI, the older DB could not be complied by MS Access 2003 and later without conversion. Unfortunately other Users in the company still have Access XP.

The real problem here is that Office 2010 just assumes that anything older should be removed.

So, my client, who ran an Office 2010 trial version, was then being pressured into ugrading all PC's to 2010.


Note, it is not a bad thing to upgrade these older systems, but it seems a little trouble some that running one 2010 update program could have such large company wide results.

Thanks,
Hap...

Access Developer

http://www.fcs-software.com/fcsaccessdev.html

Access based Accounting Solutions - with free source code
Access Consultants forum

http://www.tek-tips.com/threadminder.cfm?pid=1121

 

[kjv1611]

I can't help but question, though, if they're still using a 10 year old version of the software, why they don't upgrade. It does cost, but if they can't afford the cost of keeping up with newer versions of Office, and don't want to allow changes to their database systems, they are asking for trouble. Eventually, they'll be forced to change by some adverse events, and will not be prepared.

If the cost is what is keeping them, perhaps they need to look at other options? Such as OpenOffice or LibreOffice. Both are free - Libre Office seems to be the way to go, going forward (LibreOffice branched away from OpenOffice not long ago).

Of course, that database would have to be rebuilt there as well, but it'd be more future proof, if cost is the main concern.

Of course, other options are out there as well.

Have YOU tried upgrading said database just to see what happens? Many database have no issues when being upgraded to newer versions of Access. And oftentimes, when they do have issues, they are simple to fix.

I'd seriously suggest they put some more thought into their decisions. I don't know the best way to do so, though, since I don't know them. But it's like this: eventually, things break. If they are running 10 year old software AND running 10 year old hardware, then they are plain and simply asking for trouble. The cost of upgrading now, even in pieces, would be far better than having to suddenly upgrade everything, b/c everything begins crashing around them.